Grievance redressal

Not happy with a product or an order? Here is how to reach us and what happens next.

Grievance Officer

Grievance Officer, Plasmids India Private Limited

3rd Floor, B-83, Bhagat Singh Colony, Bhiwadi, Rajasthan 301019

Email: plasmidsindia@gmail.com

Phone: +91 94668 59160

Monday to Sunday, 8:00 am – 10:00 pm

How to raise a complaint

Email or call us with:

  • your name and mobile number;
  • your order details and the product name;
  • the batch number from the pack, if your complaint is about a product;
  • what went wrong, with photos if you have them.

What happens next

  • We acknowledge your complaint within 48 hours.
  • We aim to resolve it within one month of receiving it.

If you are still not satisfied

You can contact the National Consumer Helpline on 1915, or file a complaint at consumerhelpline.gov.in.