Ordering and payment
How do I place an order?
Add products to your cart, enter your delivery details and tap "Place order on WhatsApp". Your order reaches us with the items and your address. You can also call us to order.
How do I pay?
We share the available payment options on WhatsApp when we confirm your order. No payment is taken on this website.
Do I need a prescription?
Please read the product label and follow your doctor's advice. If a product needs a prescription, we will ask for it before dispatch. You can send it to us on WhatsApp.
Can you get a medicine that isn't listed?
Tell us what you need on WhatsApp or through the contact page and we will try to source it for you.
Delivery
How long does delivery take?
Orders are processed in 1–3 business days. Standard delivery then takes about 5–7 business days, and express delivery about 2–3 business days at an extra charge. See the shipping policy.
Where do you deliver, and what does it cost?
We deliver to more than 100 cities across India. Delivery charges are confirmed with your order.
How do I track my order?
We send you the tracking number once your order ships. You can also ask for an update on WhatsApp at any time.
Returns
Can I return a product?
Yes, within 7 days of delivery if it is unused and in its original packaging. See the returns, refunds & cancellation policy.
What if my order arrives damaged, wrong or expired?
Contact us within 7 days with your order details and a photo. We will replace it or refund you.
Can I cancel my order?
Yes, any time before it is dispatched. Call or WhatsApp us as soon as you can.
Products and safety
Are your products genuine?
Yes. Products come sealed from licensed manufacturers, and Plasmids India is FSSAI registered (Reg. No. 22226037000194). See our licences.
Where can I find the batch number and expiry date?
They are printed on every pack. Please check them before use, and do not use a product past its expiry date.
Can these products replace my doctor's treatment?
No. Please do not stop or change any treatment without asking your doctor. See our medical disclaimer.
What should I do if I have a side effect?
Stop using the product and consult a doctor. In an emergency, call 112 or go to the nearest hospital. Then please tell us through the contact page, with the product name and batch number.