At Plasmids India, we are committed to ensuring your satisfaction with our organic products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags and labels attached.
• Accompanied by the receipt or proof of purchase.

Certain items, such as perishable goods (e.g., food items, plants), personal care products (e.g., skincare, cosmetics), and gift cards, are not eligible for returns. Please check the product listing for specific return eligibility details.

2. Return Process

To initiate a return:

1. Contact us at [mexmonyindia@gmail.com] with your order number and details of the item you wish to return.
2. Our team will review your request and provide return instructions, including the return shipping address.
3. Once your return is approved, you are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of your item.

Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 5-7 business days].

Please note that the following conditions apply:

• Full Refunds: Issued for items returned in their original condition.
• Partial Refunds: May be granted in cases where items are returned damaged, missing parts, or not in their original condition due to reasons not attributable to our error.

Non-Refundable Items: Shipping costs are non-refundable unless the item is defective or the wrong product was sent.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item at no additional cost. Please contact us at mexmonyindia@gmail.com with the details, and we will provide further instructions.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement, as it may take some time for your refund to be processed and posted.
• Contact your bank or credit card company for further assistance.

If you’ve done all of this and still have not received your refund, please contact us at [mexmonyindia@gmail.com].

6. Non-Returnable Items

Certain items are ineligible for return due to hygiene and safety reasons, including:

• Perishable goods such as food and plants.
• Personal care products such as cosmetics and skincare items.
• Gift cards or promotional items.

7. Contact Us

If you have any questions about our return and refund policy, please contact us mexmonyindia@gmail.com